BOUTIQUE CUSTOMER EXPERIENCE CONSULTANCY
Brand Value Now = Customer Value.
We help brands place customers at the center of their world - turning insight into connected strategy, technology and organization that drives measurable, lasting growth.
The World's Most Demanding Brands
EXPERIENCE EARNED WITH
eBay
Nespresso
Microsoft
IBM
Wells Fargo
Mercedes
illy
Bulgari
eBay Nespresso Microsoft IBM Wells Fargo Mercedes illy Bulgari
The Only Sustainable Path to Value Runs Through Your Customers.
OUR APPROACH
We connect insights, strategy, technology and organizational design - all with one mission: more valuable, more loyal customers.
SOLUTIONS
04 Services
01
Connected Direct to Consumer & CX Strategies
B2C and B2B strategies built on real customer insight - connecting people with the experiences that maximize measurable value.
02
Customer Loyalty
A full range of loyalty services - delivered with our partner, east|west marketing group - from strategy and segmentation to program design and award-winning creative.
03
Organizational Design
Aligning people, processes and structure to your CX strategy — because customer-centricity is organizational, not just strategic.
04
CX Technology
Platform-agnostic guidance through a crowded technology ecosystem - from diagnostics and blueprint to selection, negotiation and deployment.
10-PART AUDIT & SCORING MODEL
What's your organization's CX Maturity Score?
From strategy and technology to eCommerce, omnichannel engagement and organizational readiness — our detailed audit identifies gaps, prioritizes action and maps the ROI you require.
10X
ROI focus
WHY THE CXCO
Experts, Not Armies.
Proudly boutique. When you work with us, you work directly with a principal — and the benefit of decades of proven, multinational experience.
Years of
CX leadership
40+
100s
Of premium
global brands
10X
ROI ambition,
every engagement
20+
Countries,
3 continents
We're more interested in the size of your ideas and challenges than the dimensions of your company. We seek clients who refuse to settle — who want to break new ground, place customer value at the center of their strategy, and find a dedicated partner to get there. It's always ok not to engage; it's never ok not to deliver exceptional value.
What leaders say.
Testimonials
No one understands this complicated world better than Marc and the Customer Xperience Company. Their combination of knowledge and exemplary service stand out in a crowded field.
Chief Executive Officer
An abundance of knowledge in developing CX strategies that are actionable and adaptable across segments — a refreshing, transparent, results-focused approach.
Global SVP
An abundance of knowledge in developing CX strategies that are actionable and adaptable across segments — a refreshing, transparent, results-focused approach.
Director of Product Management
Marc's deep knowledge and rigorous approach to getting to the heart of the problem — plus his ability to foster change with cross-company buy-in — make the CXCO a great partner.
SVP, Marketing
LEADERSHIP
Marc
Founder & CEO
Marc has partnered with leading brands to define and implement customer-centric strategies for over thirty years — across three continents and more than twenty countries. He has built, launched, managed and sold companies across Marketing Solutions, eCommerce and Customer Experience, including roles connected to eBay, Digitas, Williams-Sonoma, Selfridges, OgilvyOne and MRM.
Now based in the San Francisco Bay Area, he is an avid skier, former sommelier, father of four — and punster for many.
LET'S TALK
Big challenges looking for smart answers — and a true partner to solve them?
We connect insights, strategy, technology and organizational design - all with one mission: more valuable, more loyal customers.